1. Agent Capabilities & Knowledge:
Automated FAQ Answering
Answers CRM pricing, feature matrix, and AWS ap-south-1 residency queries.
Automated BANT Lead Qualification
Asks configured Need, Budget, Timeline & Decision Maker questions via WhatsApp.
2. Human Handoff & Escalation Triggers:
Auto-Escalate on Sentiment / Frustration
Immediately pauses AI agent and notifies human owner if customer requests human or shows frustration.